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WHAT OUR

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WANT TO KNOW

  • Will my session with a Kind Soul cost anything?

    • No, Kind Souls Foundation provides all services offered free of charge.

  • Does Kind Souls offer mental health treatment?

    • No, Kind Souls offers emotional support through our warm line service. We do not provide treatment or any legal advice.

  • What can Kind Souls offer me?

    • Kind Souls can locate important resources such as food, housing, transportation help, etc. as well as lend a listening ear and emotional support. Our volunteers are here to listen to your needs and help locate services in your area.

  • Will my information be kept confidential?

    • Yes. Every call is confidential, and no data is shared with anyone outside of the organization. If you choose, your contact may be anonymous.

  • Can you describe a typical call?

    • A typical call can last between 30 minutes and 1 hour. First, there is a brief intake and then the Kind Soul volunteer will listen to the reason for your call. At the end of the session, the Kind Soul volunteer will provide a recap and information on next steps, like booking a follow-up session, if necessary.

  • Is there a limit to the number of calls an individual can make?

    • No, there is no limit to the number of sessions you can schedule. We offer continual emotional support and resource navigation to meet our callers' needs.

WHAT OUR

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WANT TO KNOW

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  • How are donated funds utilized?

    • As a 501c3 organization, all our funding comes from donations. Funding is needed to maintain and expand operating and merchant services, recruit and train volunteers, and increase awareness of Kind Souls Foundation to employees through marketing campaigns.

  • How will I be recognized for my donation?

    • Your company logo will be added to our website and used in social media. We also will recognize your contribution at all virtual and in-person events.

  • How do callers hear about Kind Souls Foundation?

    • We contact employers to increase awareness of our services and rely on word-of-mouth and social media to reach employees that need our help.

  • What happens if a caller asks for claims advice?

    • We maintain a position outside of the claims process in every call. Our volunteers are trained to follow a strict protocol regarding any advice (claims, legal, physical/mental health) and will refer the caller back to the appropriate contact in this situation.

  • Will I know if my employee uses your services?

    • We do not share qualitative data, however a utilization report is provided with the number of calls made to KSF.​

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