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WHAT OUR CALLERS WANT TO KNOW

  • Will a session with Kind Souls cost anything?

    • No, Kind Souls Foundation provides all services offered free of charge.

  • Does Kind Souls offer mental health treatment or legal advice?

    • No, Kind Souls offers emotional support through our warm line service. We do not provide claims advice medical or legal services.

  • What can Kind Souls offer?

    • Kind Souls can locate important resources such as food, housing, transportation help, etc. Our volunteers are also available to provide emotional support and lend a listening ear. Every call is confidential, and no data is shared with anyone outside of the organization. Your contact can even be kept anonymous.

  • How does a typical Kind Souls call work?

    • A typical session lasts between 30-60 minutes, with a brief intake and a consult with a KSF volunteer. At the end, we’ll provide a recap and info on next steps, including a follow-up session, if necessary. There is no limit to the number of calls an individual can make. 

WHAT OUR DONORS WANT TO KNOW

  • How are donated funds utilized?

    • As a 501(c)(3) non-profit organization, all our funding comes from donations. KSF is currently seeking grant funding as well. Funding is used to maintain and expand operations and merchant services, recruit and train volunteers, and increase awareness of KSF to employees through marketing campaigns.

  • Is there recognition for a Kind Souls donation?

    • All KSF donors’ logos are featured on our website, and Patron and Regent level sponsors receive recognition at all virtual and in-person events.

  • How do callers hear about Kinds Souls Foundation?

    • We contact employers to increase awareness of our services and rely on ambassador engagement, word of mouth, and social media to reach employees that need our help.

  • What happens if a caller asks for claims advice?

    • We maintain a position outside of the claims process in every call. Our volunteers are trained to follow a strict protocol regarding any advice (claims, legal, physical/mental health) and will refer the caller back to the appropriate contact in this situation.

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